Customer Questionnaire

Use this questionnaire to help give us a clear understanding of your goals. It's simple and fast. We'll attempt to collect the information we need and at the same time, give you an opportunity to specify special considerations of your own. Provide the following information as best as you can and submit when you are done.

Organization Name
Your Name Your Name First Last
Your Email
How would you describe yourself?

How would you describe yourself? Not technical at all Somewhat, with experience with websites Technical/advanced

We are happy to help less-technical users. Help us understand who you are so we can best gauge how to work together.
Preferred method of contact?

Preferred method of contact? Phone/Webmeeting (screensharing) Email Either is fine

We have a tried and true process for on-boarding new customers. However, we ask this question so that we can try to accommodate you the best we can. Talk to your PM and help them get to know you so that that can cater information and our process to you in the best manner.
Main objectives (optional)

What are the goals of the web site? (Increase awareness, online community, marketing/branding, teacher pages, etc.) If you want, share with us both long- and short-term goals. Try to prioritize, if you can, what's goals are most important to your organization and we'll be able to better guide you.
Current site

Tell us a little about your current site.
Is there any functionality or web-based systems that need to be carried over from the current web site? If yes, please describe.

Is there any functionality or web-based systems that need to be carried over from the current web site? If yes, please describe. Yes No

Note: We must evaluate any systems to be carried over to understand if any migrations are beyond the scope of our current agreement.
Please describe systems to be migrated.
Will the new website use existing content from your current website?

Will the new website use existing content from your current website? Yes No

Typically, the answer is yes. If we will do migration for you, we'll pull content from your live web pages. Let us know if you plan to supply new verbiage to us via Google docs.
Have you begun, or do you have a suggested sitemap or architecture outline for the proposed redesign?

Have you begun, or do you have a suggested sitemap or architecture outline for the proposed redesign? Yes No

You'll build your architecture in Sitebuilder. It's a tool included in your website that we'll provide training for. Once done, your departments and pages are created and ready for content.
Deployment date requested Deployment date requested / MM / DD YYYY

NOTE: Typical lead time is 6-8 weeks. Based on the size of your website, and the options you want to deploy with. There are exceptions you may discuss with your project manager. Click here to see what to expect during your project.
Deployment date comments

Please explain your suggested deployment date (current contract ends, want to have before school starts, etc.) We will work to help you achieve your desired deployment date as best we can.
Do you have any additional comments or questions?
School(s) Information

In this section, we'll ask you to list all your individual schools and provide the information for each person helping you set up the web site who will need a login immediately.
Please list the proper, full name of your school district. If you have multiple schools within your district, properly list each school name, one per line.

List the proper name of each school, one per line.
How should your individual schools be set up?

One page per school: A simple page for each school that has that schools information on it. Full sites can be built out later.
Dedicated website: A full site for each school that leaves the district and enters a dedicated website for each school. This would be more for you to manage later on. You can set things up simple for now, and build out dedicated sites later. Your project manager is happy to discuss this with you.
Please specify the following information for each person (one per line) you want us to set up logins for in your system. Name, email, Access level (Administrator or Publisher)
John Doe - john@organization.com - Administrator
These logins can also be set up later. The names you enter here should be the people that will be assisting you with building your website.
Do you have forms that can be submitted online via your website?

Do you have forms that can be submitted online via your website? Yes No
Tell us more about your forms usage.

About how many forms do you have? If you have 1 or 2 forms, we can build and manage them for you via support. We can also add new ones as you need. However, if you have a constant need to build online forms, then we can set you up with the ability to build and manage them yourself.
Do you need an Intranet for Staff-Only content?

Do you need an Intranet for Staff-Only content? Yes No
Are you interested in our ADA services plan?

Are you interested in our ADA services plan? Yes No

While we will deploy your website with an ADA compliant theme, and also fix your content during migration, the ADA Service Plan adds monthly scanning while your school is in session to help govern the content ongoing. View restrictions and additional details of the plan here.
Do you currently have an OCR complaint filed against your school.

Do you currently have an OCR complaint filed against your school. Yes No

An OCR compliant is a complaint filed with the United States Office for Civil Rights, alleging discrimination based upon disability. If a complainant believes that your website does not accommodate their needs, they may file an OCR complaint against your school. Read more about our ADA Service Plan here..
Please describe the nature of that complaint and the actions you are being required to take.

When was the complaint filed? When do you need to respond to this complaint? Have you been directed to take specific action to resolve this complaint?
Select your theme

Select the theme you would like to start with. The Campus Suite team will set up the chosen theme and use the branding and colors you provide below to build an initial concept. Click here to launch a new window and view all the Campus Suite themes.
Please specify more detail in regards to your custom design.
Faculty/Staff Websites

All of the staff and faculty imported can show in your public staff directory. Each individual has a "profile" page by default. This includes name, phone, email, department, title, biography, link to their personal website if applicable, and much more! You will want to decide if you will allow your staff to maintain their existing websites which may reside on Google, Weebly or other services, or if you want them to set up a new website that resides here. The choice is yours, and your project manager can discuss the options with you. Select the options you think you want below, and we'll answer your questions during the project kick-off meeting.
How will you handle your faculty/staff web sites?

How will you handle your faculty/staff web sites? I will let them reside where they are and link to them from their directory profile. I want to mandate all my faculty/staff to manage their website in Campus Suite. Our faculty/staff do not manage websites.

Faculty websites that are set up in Campus Suite start with a set of pages pulled from a "model" website that you and your project manager will approve. Once we have your staff logins set up, they are provided their login info and a link to the teacher website training webcast that shows them how to set up their site and add/manage the content their self. Campus Suite does not migrate faculty website information.
About how many teacher websites will you have?
User Authentication

There are several forms of authentication in SchoolNow. We can provide default email/password authentication. However, you can choose to use Clever (free for schools) that will allow you to sync your current faculty login information to Clever, and allow SchoolNow to authenticate with it. This makes it so your faculty and staff do not need to remember yet another set of credentials. Your project manager can provide more information on Clever as well as help get you set up in it.
What form of authentication will your website use?

What form of authentication will your website use? Standard email/password GG4L (Global Grid for Learning) www.gg4l.com Google SSO Microsoft SSO

This can change later, but giving us an idea of what you have in mind will allow us to better prepare to turn on logins for your faculty and staff. Click here to find out more about login authentication.
Did you subscribe to our mobile app?

Did you subscribe to our mobile app? Yes No

This should not be confused with the fact your web site will work on mobile devices. This is an additional web app that will compliment your web site.
Did you subscribe to our notifications service?

Did you subscribe to our notifications service? Yes No

Also known as the message center, this allows your organization to send out voice, email and text messages to your parents and staff. It requires exporting the needed data from your Student Information System.
Current notifications provider

Who is your current notifications provider?
Current notifications contract expires Current notifications contract expires / MM / DD YYYY

Current notifications contract expires
Student Information System (SIS)

Name of the SIS your school uses?
Is your school already set up at GG4L?

Is your school already set up at GG4L? Yes No

Campus Suite uses GG4L (www.gg4l.com) as middleware to connect your Student Information System with our message center. We will make an introduction to our GG4L representative who will assist you in connecting your SIS to GG4L.
Additional comments or details about your SIS or Notifications service

Customer Questionnaire

Customer Questionnaire

Current site

School(s) Information

Faculty/Staff Websites

User Authentication